FAQs

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FAQs

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Categories

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Shipping

[accordion][accordion-item title=”What shipping method do we offer?”]

Standard Shipping and UPS / DHL Express are the most common shipping methods

For your benefit, the shipping way is determined by your shipping address and specific situation.

[/accordion-item] [accordion-item title=”How long will it take to receive my order?”]

Orders typically arrive within 17-23 business days after shipping.

[/accordion-item] [accordion-item title=”Can I track my order?”]

Yes, you will receive a tracking number via email once your order is shipped.

[/accordion-item] [accordion-item title=”What if my package is lost or damaged?”]

Please contact us immediately if your package is lost or damaged, and we will assist you.

[/accordion-item] [accordion-item title=”Do you charge for shipping?”]

Shipping is calculated at checkout based on your order total and location.

[/accordion-item] [accordion-item title=”What if I’m not available when my package arrives?”]

It shall be highly appreciated if you can be at your shipping address for a signature. But don’t worry if you can not. Go to the local express shipping company or post office with your tracking NO to pick up the parcel as soon as possible when you are back home.

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Payments

[accordion][accordion-item title=”What kinds of payment are accepted?”]

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

[/accordion-item] [accordion-item title=”Do I have to pay for custom tax?”]

We cover all the custom tax worldwide, you don’t need to pay any taxes.

[/accordion-item] [accordion-item title=”Is my payment information secure?”]

Yes, we use encryption and secure payment gateways to protect your information.

[/accordion-item] [accordion-item title=”Can I use multiple payment methods for one order?”]

Currently, we only accept one payment method per order.

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Returns

[accordion][accordion-item title=”What is your return policy?”]

We accept returns within 30 days of purchase for unused items.

[/accordion-item] [accordion-item title=”How do I initiate a return?”]

Please contact our customer service to start the return process.

[/accordion-item] [accordion-item title=”Do I need to pay for return shipping?”]

Yes, return shipping costs are the responsibility of the customer.

[/accordion-item] [accordion-item title=”Can I exchange an item instead of returning it?”]

Currently, we do not offer direct exchanges. Please return the item and place a new order.

[/accordion-item] [accordion-item title=”How long does it take to process a return?”]

Returns are typically processed within 7-10 business days after we receive the item.

[/accordion-item] [accordion-item title=”What should I do if I receive a damaged item?”]

Please contact us immediately with photos of the damaged item for assistance.

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